How do I receive my music after purchase?
Digital music is delivered by download. After payment you receive a download link on the order confirmation page and by email. If you don't see it, check your spam folder or write to us.
What file formats do you provide?
Our music is delivered as high-quality digital audio files. The format is stated in each product description.
Can I use the music in my videos, classes or business?
Purchases include a personal-use licence only: you may listen to the music privately on your own devices. Public performance, broadcasting, resale, redistribution or use in commercial content (videos, classes, spas, events) is not included. For professional licensing, contact us at info@claranix.com.
How are T-shirts, cards, calendars and other items made?
Our physical products are printed on demand by our production partner Gelato, close to your delivery address whenever possible. Each item is made specifically for your order.
How long does delivery take?
Printing usually takes a few business days, and delivery times depend on your country and the shipping method chosen at checkout. Estimated times are shown at checkout, and you receive tracking information once your order ships.
What is your refund policy?
Digital downloads are non-refundable once delivered; if a file is defective we replace it. Physical items follow our Refund Policy, available in the footer of this site.
How can I contact you?
Write to us at info@claranix.com. We reply by email as soon as possible.